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Terms & Conditions

Service agreement for BubbleBasket Laundry & Dry Cleaning, Ashok Nagar Road, Himayatnagar, Hyderabad.

Our aim is simple: return your clothes clean, on time, and in the condition you'd expect. The terms below cover the uncommon situations where something goes differently. If anything here is unclear, ask our staff when you drop your load in.

Handling and garment care

  1. Handling precautions. We handle all items with care, but some materials carry hidden or non-visible defects that can lead to discolouration or shrinkage. Items are accepted at the customer's risk for these outcomes.
  2. Care labels. Because of time constraints we don't inspect care labels on every garment. We cannot be held accountable for items marked "hand wash only" or "dry clean only" that are submitted for washing.
  3. Special care items. We are not responsible for items requiring specific care or attention not disclosed at drop-off.
  4. Colour bleeding. We are not liable for colour transfer or bleeding, including where one part of a garment affects another.
  5. Stain removal. Stain treatment is included, but we cannot guarantee removal of every stain. Items are treated at the customer's discretion.
  6. Ornamental attachments. We are not responsible for damage to or loss of embellishments, beading or jewellery attached to garments.
  7. Valuable garments. If an item is irreplaceable or of unusually high value, please consider not submitting it for cleaning.
  8. Right to decline. We reserve the right to decline cleaning any particular item.

Pricing and processing

  1. Designer and heavy garments. Pricing for intricate, heavily worked or designer items is determined after inspection at our store and communicated to you before work begins.
  2. Express service. Express turnaround of 3 to 4 hours is available on wash services for an additional charge, quoted by our staff at drop-off. Express is not available for dry cleaning.
  3. Processing delays. Some items need extended processing time. Delays of this kind do not result in billing adjustments or claims.
  4. Minimum load. Wash & Fold and Wash & Iron carry a 3 kg minimum. Steam ironing and dry cleaning have no minimum.

Collection and storage

  1. Inspection on collection. Please inspect and count your items when you collect them. We cannot entertain claims for missing items once collection has been accepted and acknowledged.
  2. Damage reporting. Any perceived damage should be reported at the time of collection. Claims made afterwards cannot be accepted.
  3. Storage policy. Articles left with us for more than 30 days incur a storage fee of 12% per month based on the original invoice, and any discounts applied will be reversed. Items unclaimed after three months may be sold or disposed of to recover costs.
  4. Non-clothing items. We are not liable for personal or non-laundry items left inside garments, including money and valuables.

Liability

  1. Compensation limit. In the event of loss or damage, compensation of up to three times the cleaning cost may be provided on presentation of the original receipt. Reimbursement is offered as service credit rather than cash.
  2. Service warranty. We offer a 7-day warranty after collection for quality issues with cleaned items, provided they remain unused. Complaints after this window cannot be entertained.
  3. Uncontrollable events. We are not accountable for loss, damage or delay resulting from unforeseen or uncontrollable events.
  4. External risks. We are not liable for loss or damage arising from incidents such as fire, theft or other unexpected events.

Communication

  1. Updates. Customers may receive transactional and promotional updates from us. To unsubscribe, contact us on 63096 66636.
Questions about any of this? Call or WhatsApp us on 63096 66636, or ask at the counter. We'd rather explain something upfront than have it come as a surprise later.